Key Responsibilities

1. Nightly Accounting and Reporting
• Reconcile and balance daily financial transactions, including room charges, food and beverage sales, and other hotel services.
• Prepare and distribute daily reports, such as the daily revenue report, occupancy report, and other financial summaries for management review.
• Ensure that all transactions are accurately posted in the hotel’s property management system (PMS).
• Conduct nightly audits of guest accounts, checking for discrepancies and resolving any issues.
2. Front Desk Operations
• Perform check-in and check-out procedures for late arrivals and early departures, ensuring all guest information is accurately recorded.
• Handle guest inquiries, reservations, and requests during the overnight shift, providing courteous and professional service.
• Monitor and respond to guest needs, ensuring a quiet and restful environment throughout the night.
• Manage the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
3. Security and Safety
• Conduct regular security checks of the hotel premises, ensuring that all doors are locked, and the property is secure.
• Respond to any security or emergency situations, following hotel protocols and notifying the appropriate authorities if necessary.
• Ensure that all safety procedures are followed, including fire safety and emergency evacuation plans.
• Report any suspicious activity or security concerns to the management team immediately.
4. Guest Service and Relations
• Provide exceptional service to all guests, handling any issues or complaints that arise during the night shift.
• Assist with any special requests or accommodation, ensuring that guests have a comfortable and pleasant stay.
• Maintain a friendly and professional demeanor when interacting with guests, creating a welcoming atmosphere.
• Ensure that all guest concerns are documented and communicated to the morning shift for follow-up if necessary. 

5. Administrative Duties
• Prepare end-of-day procedures and ensure that all financial data is accurately processed and recorded.
• Assist with administrative tasks such as preparing invoices, processing payments, and updating guest records.
• Review and process any wake-up calls, late check-outs, or special requests for the following day.
• Support other hotel departments as needed during the night shift, ensuring seamless operations.

Other duties as assigned to meet the needs of the property and comply with Brand standards. 

Qualifications:

• High school diploma or equivalent; additional education in hospitality management or accounting is a plus.
• Previous experience in a front desk, accounting, or night audit role within a hotel is preferred.
• Strong numerical and analytical skills, with experience in handling financial transactions and reconciliations.
• Proficiency in property management systems (PMS) and accounting software.
• Excellent communication and customer service skills, with the ability to handle guest issues professionally.
• Ability to work independently and manage time effectively during overnight shifts.
• Strong attention to detail and commitment to accuracy. 

Working Conditions:

• Overnight shifts, including weekends and holidays.
• Ability to work independently in a quiet, low-traffic environment.
• Physical stamina required for standing, walking, and occasionally lifting items (up to 25 lbs). 

Benefits:

• Competitive salary and potential for bonuses.
• Employee discounts on hotel stays.
• Opportunities for career growth and development within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

                                                  Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, orderliness, and appearance of guest rooms and public areas within the hotel. The Room Attendant ensures that all rooms are clean, stocked with necessary supplies, and ready for guests upon arrival.

Key Responsibilities

1. Cleaning and Maintenance

o   Clean and service assigned guest rooms in a timely and thorough manner, following hotel standards and guidelines.

o   Make beds, change linens, vacuum/sweep/mop floors, dust, and polish furniture.

o   Clean and sanitize bathrooms, replenish towels, and other bathroom supplies.

o   Empty trash bins and ensure rooms are free of any debris.

o   Inspect rooms for maintenance issues and report any necessary repairs

2. Stocking and Supplies:

o   Replenish guest room amenities such as soap, shampoo, lotion, towels, and other necessary items.

o   Ensure that housekeeping carts are fully stocked and organized at the start and end of each shift.

o   Monitor and control the use of cleaning supplies to prevent waste.

3. Guest Interaction:

o   Respond to guest requests for additional amenities or services in a courteous and prompt manner.

o   Report any lost and found items to the housekeeping supervisor immediately.

o   Maintain a friendly and professional demeanor when interacting with guests.

4. Safety and Security:

o   Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.

o   Ensure that guest room doors are securely locked after cleaning.

o   Report any suspicious activity or security concerns to hotel management.

5. General Duties:

o   Assist with cleaning of public areas as needed.

o   Work closely with other team members to ensure smooth and efficient operations.

o   Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.

Other duties as assigned to meet the needs of the property.

Qualifications:

·       High school diploma or equivalent.

·       Previous housekeeping experience in a hotel or similar environment is preferred.

·       Ability to work independently and efficiently in a fast-paced environment.

·       Strong attention to detail and a commitment to high standards of cleanliness.

·       Good communication skills and a customer service-oriented attitude.

·       Ability to lift and move heavy objects (up to 50 lbs) and stand for extended periods.

Working Conditions:

·       Flexible working hours, including weekends and holidays.

·       Physical stamina is required for lifting, bending, and long periods of standing.

Benefits:

·       Competitive salary and potential for tips.

·       Employee discounts on hotel stays.

·       Opportunities for career growth within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.